FAQ
gb99b FAQ — Answers to All Your Questions
Whatever questions you have about accounts, deposits, withdrawals, betting, and VIP benefits at gb99b — you will find clear and simple answers to all of them on this page.
gb99b is a secure and reliable online gaming platform for players in Bangladesh. From opening a new account to identity verification, depositing with bKash or Nagad, understanding cricket betting rules, and enjoying VIP cashback — straightforward answers to every question you might have are laid out on this page. If you cannot find an answer to your question, our 24/7 live chat support is always here for you.
All FAQs
Identity Verification
Identity Verification (KYC)
Yes, at gb99b all your personal information and uploaded documents are kept secure through SSL encryption. This information is used only for account verification and is never shared with any third party. Your privacy is our highest priority. Read our privacy policy for more details.
The identity verification (KYC) process keeps your account protected from fraud and unauthorized access. It confirms that each account belongs to a real person and that no one else can carry out transactions in your name. This verification process is essential for maintaining fair play and a safe environment at gb99b.
Verification is usually requested the first time you make a withdrawal, or if any unusual activity is detected on your account. In some cases, KYC may also be required for transactions above a certain amount. Submitting your documents on time helps the withdrawal process complete faster.
Yes, this is very important. The name you provide when registering at gb99b must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be held up. So use your correct and full name when registering.
There is no need to worry if your verification is rejected. The support team will usually let you know the reason — for example, if an image is unclear or a document has expired. Re-upload your documents with clear, correct images. If you run into any trouble, contact our 24/7 live chat or [email protected] and the support team will guide you through the process step by step.
Betting & Cricket
BPL & International Matches
Decimal odds are the simplest odds format. Say a team's odds are 2.50 — that means you will get back 2.5 times the amount you bet (including your original stake). So if you bet ৳1,000 and win, you receive ৳2,500. The larger the number, the higher the potential payout, but the less likely that outcome is to happen.
An accumulator (or "acca") bet combines multiple events into a single bet. The odds of each event are multiplied together to create the total odds, so the potential payout can be much higher. However, every selection must be correct — one wrong result and the entire bet loses. It carries higher risk, but the reward is bigger if it comes through.
At gb99b you can bet on various markets in BPL, T20 World Cup, IPL, and ICC tournaments, as well as other international cricket. Popular markets include match winner, top batter, most wickets, over/under runs, and more. For example, in a Bangladesh vs India match you can bet on markets like match winner or total number of sixes.
If a match is cancelled or declared a no-result due to rain or any other reason, bets are generally voided and the full stake is returned to your account. However, rules may vary from match to match, so it is a good idea to read the terms for the relevant event before placing your bet.
Yes, gb99b offers live in-play betting. Odds change in real time as the match progresses, and you can decide when to place your bet based on how the game is unfolding. It is highly exciting — especially for cricket and football. Remember to bet responsibly.
Customer Support
Customer Support
gb99b offers two support channels. First, 24/7 live chat — speak directly with the support team at any time on the site. Second, email support: [email protected] — email for detailed issues. Assistance is available in both Bengali and English through either channel.
Having this information ready before contacting support will help resolve your issue faster: your registered email or username, the date and time of the issue (according to BST), the transaction ID or reference number (if applicable), and a brief description of the problem. This allows the support agent to locate your issue more quickly.
The gb99b support team provides assistance in Bengali and English. For Bangladeshi players, communicating in Bengali is the most convenient option. You can ask questions in whichever language you are most comfortable with.
Yes, gb99b's live chat support is active seven days a week, twenty-four hours a day — on holidays, Eid, and any other time. Day or night, whenever you face a problem, help is always available. For email, write to [email protected].
Deposits
How to Deposit
Depositing at gb99b with bKash is straightforward. Log in to your account, go to the Cashier or Deposit section, and select bKash as your payment method. Send the payment to the bKash number provided on the site, then correctly enter the transaction ID or reference number. Once the deposit is confirmed, the balance will be added to your account.
The deposit process with Nagad is the same as with bKash. Go to the Cashier, select Nagad, send the payment to the Nagad number shown, and submit the transaction ID. Rocket works the same way. For bank transfers, you can transfer from any major Bangladeshi bank, including Dutch-Bangla Bank, BRAC Bank, or Islami Bank.
For all payment methods at gb99b (bKash, Nagad, Rocket, and bank transfer), the minimum deposit amount is ৳500. Likewise, the minimum withdrawal amount is also ৳500. So you can get started with a small amount without any trouble.
Sometimes a deposit may take a little time to reflect due to network delays. First, wait a few minutes. If it still has not appeared, contact support via live chat with your transaction ID and amount, or email [email protected]. The support team will verify and resolve the issue promptly.
gb99b does not charge any hidden fees on deposits or withdrawals from its side. However, bKash, Nagad, or your bank may apply their own standard service charges — this is entirely according to that payment provider's own policy. Check your payment app's fee policy before making a deposit.
VIP Program
VIP Benefits
gb99b has three VIP levels: Bronze, Silver, and Gold. The Bronze level offers up to 0.3% weekly cashback, Silver offers up to 0.7%, and Gold offers up to 1.0% weekly cashback. Each level also comes with additional special benefits.
At gb99b, you advance to higher VIP levels by playing regularly. The more actively you play games and place bets, the faster your level will rise. From Bronze to Silver and Silver to Gold — reaching each level depends entirely on your activity.
In addition to weekly cashback, VIP members receive priority support — their issues are resolved faster. Higher-level members may receive special promotional offers and bonuses. Gold-level members also have access to personalized account management.
At the end of each week, cashback is calculated based on your total bets for that week and added to your account. For example, the Gold level offers up to 1.0% cashback. This cashback is added directly to your gaming balance, which you can use to place bets on any game.
Still have questions?
We are ready to help
If you did not find your answer in the FAQ above, contact our support team directly. Help is available in Bengali or English, whichever you prefer.
Live Chat Support
24 hours, 7 days — speak directly with our support team.
Email Support
[email protected]
Assistance available in Bengali and English.